STORE POLICY
Customer Care
Communication Channels: We offer multiple channels for customer inquiries, including email at cynefinbyesther@gmail.com and a contact form on our website. Our customer support team is available to assist with queries and concerns.
Response Time: We strive to respond to customer inquiries within 24 hours during business days. Any inquiries received outside of business hours will be addressed promptly on the following business day.
Issue Resolution: Our team is dedicated to resolving customer issues efficiently and effectively. We aim to provide solutions, replacements, or refunds when necessary to ensure customer satisfaction.
Feedback and Suggestions: We encourage customer feedback and suggestions to enhance our services and product offerings. Your input helps us improve our store and cater better to your needs.
Privacy & Safety
Data Security: We prioritize the security of customer information. Personal data provided during transactions or account creation is protected and utilized solely for order processing and communication purposes.
Data Usage: Customer data is not shared, sold, or rented to third parties without explicit consent. We adhere to applicable data protection laws and regulations.
Payment Security: We employ secure payment gateways to ensure the confidentiality of payment information during transactions. Your payment details are encrypted and processed securely.
Cookies and Tracking: Our website uses cookies to enhance user experience and track site analytics. Customers can manage cookie preferences through their browser settings.
Wholesale Inquiries
Wholesale Purchases: We welcome wholesale inquiries for bulk orders or collaborations. To inquire about wholesale pricing, product customization, or partnership opportunities, please contact our wholesale team at [wholesale email or contact form].
Minimum Order Quantities: Details regarding minimum order quantities, discounts for bulk purchases, and specific terms for wholesale transactions can be discussed upon inquiry.
Customization Options: We offer customization options for wholesale orders, including size variations, framing preferences, or other personalized requirements to suit your business needs.
Shipping and Delivery: Wholesale orders may have specific shipping and delivery terms. Our team will provide detailed information regarding shipping options, timelines, and costs upon order confirmation.
Payment Methods
Credit / Debit Cards